MGMT 691 Total Quality Management Assignment Sample UAEU, UAE

This sample is a free solution to the total quality management assignment under the course MGMT 691.

This course emphasizes the importance of quality and excellence in today’s organizations. It reviews the history of quality and examines the wide variety of concepts, tools, and techniques for managing, controlling and improving, quality.

Topics covered include the philosophy and practice of Total Quality Management (TQM), quality certificates such as ISO, Six Sigma, quality awards, quality costs, quality tools, and quality assurance.

MGMT 691 Course Learning Outcomes

At the end of the course, students will be able to :

1.Apply Quantitative Methods And Tools In Managing And Controlling Quality

The quality of product or service is ensuring if a proper designing process is followed. This designing process needs to be backed by an appropriate process design supported by a suitable technology that conforms to the requirements of customers. Quality control ensures that defects and errors are prevented and finally removed from the process or product. Therefore, quality control should include; planning, designing, implementation, gap identification, and improvisation. If an organization can implement stringent quality control, then the following benefits are possible:

• Reducing product defects lead to less variable cost associated with labor and material.
• Reduction in wastage, scrap, and pollution.
• Ability to produce quality products over a longer period
• With quality maintenance needs for inspection reduces, leading to a decrease in maintenance cost
• A large pool of satisfied customers.
• Increase in employee motivation and awareness of quality.
• Increase in productivity and overall efficiency.

2.Apply The Basic Quality Management Methods And Tools To A Real-Life Situation Through Team Projects And Class Discussions

These 7 basic quality tools are examples of shareable tools :

• Flow Chart:- It is a graphical description of workflow steps. So it can describe the steps of any process through graphical symbols which are connected by paths that represent the direction of the workflow.
•  Pareto Diagram:- It is a special vertical chart that is divided into categories that show all possible probabilities or events that can occur.
•  Histogram: It is a tool for showing the central tendency, statistical distribution, and dispersion of a given set of measurements that will be shown on a vertical bar chart.
• Cause and Effect Diagram: It is a diagram that represents the cause and effect of a fishbone.
• Checksheets (Tally sheets):- Check sheet is a sheet that contains items of inspections and tests and the attribute that each test can result in. 
• Scatter Diagram: Scatter diagram (called also Correlation Diagram) is a diagram represented by two axes X and Y. So any measurement or data shown in Scatter Diagram is represented by a pair of (X, Y). The correlation between x and y shown is based on the rule that Y is dependent on X but X is not dependent on Y. 
• Control Chart: When we want to determine if a process is stable or not, we use a control chart.

3.Deliver Multi-Media Business Presentations To Executives In A Professional Manner

The following tips to create more effective executive multimedia presentations:  

• Research Your Audience
•  Research the Niche
• Prime the Audience
• Tailor Your Presentation to Your Audience
• Project Confidence
• Lead With the Summary
• Make Your Presentation Flow
• Keep Your Executive Presentation on Topic
• Have a Single End Goal
• Include Relevant Statistics
• Present Data So It Gets Attention
• Watch Your Language

4.Demonstrate Analytical Thinking Skills In The Identification And Resolution Of Basic Problems In Quality Manage

The process of applying your analytical skills usually involves several steps, including:

1. Identifying a topic, problem, or issue
2. Gathering information through testing and observation
3. Developing solutions or deepening your understanding of the topic
4. Testing solutions or new ideas based on what you’ve learned
5. Post-analysis, or reviewing what solutions worked, to assess and apply your new knowledge

5.Describe The Basic Concepts And Principles Of Quality Management, Quality Assurance, And Quality Control

Quality assurance and quality control are two aspects of quality management. While some quality assurance and quality control activities are interrelated, the two are defined differently. Typically, QA activities and responsibilities cover virtually all of the quality system in one fashion or another, while QC is a subset of the QA activities. Also, elements in the quality system might not be specifically covered by QA/QC activities and responsibilities but may involve QA and QC.

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